To order replacement parts for your Franklin & Ben product, please use our replacement parts form.
For customer service, please contact (323) 736-2693.
For press and media inquiries, please contact
Retailers can download resources and reports or submit a retailer application from our retailer portal.


If you are contacting us in regards
to a Franklin & Ben product you own,
please include its model and serial numbers
to help us expedite your service. [?]


Both the model number and serial/PO number are printed on our product label.

Please note as different types and runs of products may have different numbering formats, your serial/PO number format may differ from the format below. The location of the label remains the same however.