Shipping & Delivery

Because of our commitment to support local retailers, only accessories and swatches are available for purchase on-site.  For these items, shipping charges are dependent on the total price of your order. 

 

WHERE WE SHIP TO

 

Franklin and Ben ships to the contiguous 48 United States only. At this time, we do not ship to Alaska, Hawaii, Puerto Rico or other US Territories, or international destinations.

To shop our products at a retailer, please visit our Store Locator page to find the location nearest you. 

 

SHIPPING DETAILS

 

CATEGORY SERVICE DELIVERY TIME
Accessories (conversion kits & changing trays) Small Parcel
(FedEx/UPS)
2-8 Business Days
Fabric & Wood Swatches Smart Post/USPS 7-10 Business Days

 Shipping times quotes include:

  • 1 business day where your order will be processed and prepared for shipment
  • Orders received by 11:30AM PST will ship the same business day
  • Orders received after 11:30AM will ship the next business day
  • Tracking information is sent directly to our system within 24 hours from when the carrier picks up the order at our warehouse  

 

SERVICE DETAILS

 

  • Our smallest packages (fabric and wood swatches) ship via Smart Post, with the final delivery is handled by USPS
  • Delivery time for these orders is about 7-10 business days
  • No signature is required upon delivery for Small Parcel or Smart Post
  • Unfortunately, we are unable to upgrade the shipping service or speed

   

SHIPPING RATES

  

Shipping charges are dependent on the total price of your order, please see the chart below.


CART TOTAL SHIPPING FEE
$0 - 14.99 $5
$15 - 299.00 $20
$300.00 - 499.99 $30
$500.00 - 999.99 $50
> $1000.00 $100



TRACKING

 

An automated tracking email will be sent to the email address submitted with the order.

IMPORTANT

 

While placing your order, please check that your shipping address is correct as we're unable to redirect orders once they are on their way to you.