Shipping & Delivery
Because of our commitment to support local retailers, only accessories and swatches are available for purchase on-site. For these items, shipping charges are dependent on the total price of your order.
We are currently experiencing extraordinary delays from our shipping partners as we approach the 2020 Holiday Season. Please anticipate an additional delay of 5-7 business days to the ship times posted below. To receive orders by Dec 24th, we recommend making your purchase no later than December 9th. We are unable to guarantee delivery dates at this time.
Franklin and Ben ships to the contiguous 48 United States only. At this time, we do not ship to Alaska, Hawaii, Puerto Rico or other US Territories, or international destinations.
To shop our products at a retailer, please visit our Store Locator page to find the location nearest you.
| CATEGORY | SERVICE | DELIVERY TIME |
| Accessories (conversion kits & changing trays) | Small Parcel (FedEx/UPS) |
2-8 Business Days |
| Fabric & Wood Swatches | Smart Post/USPS | 7-10 Business Days |
Shipping times quotes include:
- 1 business day where your order will be processed and prepared for shipment
- Orders received by 11:30AM PST will ship the same business day
- Orders received after 11:30AM will ship the next business day
- Tracking information is sent directly to our system within 24 hours from when the carrier picks up the order at our warehouse
- Our smallest packages (fabric and wood swatches) ship via Smart Post, with the final delivery is handled by USPS
- Delivery time for these orders is about 7-10 business days
- No signature is required upon delivery for Small Parcel or Smart Post
- Unfortunately, we are unable to upgrade the shipping service or speed
Shipping charges are dependent on the total price of your order, please see the chart below.
| CART TOTAL | SHIPPING FEE |
| $0 - 14.99 | $5 |
| $15 - 299.00 | $20 |
| $300.00 - 499.99 | $30 |
| $500.00 - 999.99 | $50 |
| > $1000.00 | $100 |
An automated tracking email will be sent to the email address submitted with the order.
While placing your order, please check that your shipping address is correct as we're unable to redirect orders once they are on their way to you.