FAQ

Who makes Franklin & Ben furniture?

Franklin & Ben is part of The MDB Family, a company dedicated to improving and enhancing the lives of families worldwide.

We believe in a future where every customer receives distinctively-designed services and children’s products that inherently provide peace of mind to parents through the highest safety standards and environmentally-conscious and socially responsible manufacturing.

In operation since 1990, the MDB Family has since grown to become a leader in the juvenile furniture industry. We provide safe and stylish choices under the brands Million Dollar Baby Classic, DaVinci Baby, Babyletto, Franklin & Ben, Nursery Works and Ubabub.

For more information, please visit our corporate website at www.themdbfamily.com.

What materials are your pieces made of?

We produce our cribs, dressers and changers using high-quality, American poplar hardwood. Because hardwood is denser than softwood, it is more durable and less likely to dent or scratch. With its straight-grained, fine even texture, Poplar's smooth surface takes paints and stains beautifully and creates an easy-to-clean surface. Furthermore, Poplar's composition allows it to readily accept nails and screws without splitting, making it perfect for crafting durable, long-lasting furniture. Unlike other hardwoods, Poplar is renowned for its fast growth and renewability.

Select furniture pieces encompass birch veneer panels. Birch veneers are a hard and sturdy wood that are less prone to splitting, cracking, dents, and scratches. Additionally, its unique grain patterns lend natural beauty to our furniture pieces.

When construction requires the use of medium density fiberboard (MDF), Franklin & Ben uses only materials that are CARB II compliant.

What finishes/paints do you use?

Our paint is ultra-safe and all our products are lead, phthalate, and formaldehyde safe.

Paint is considered safe when it has toxic materials under 300 parts per million (ppm). In order for a company to claim low toxicity, it must have no more than 90 ppm. Franklin & Ben products come in at less than 10ppm. We perform annual paint tests to maintain consistent quality.

Additionally while there currently no regulations for VOCs, in baby's best interest we also test for VOC contents and the results are significantly low.

What height should I set my crib's mattress support at?

Generally, the highest level is for newborns. Once your baby can roll over, sit up, or push up onto their hands and knees, the mattress support should be lowered. The higher levels make it easier to take your infant out of the crib, but they're dangerous when your child is able to pull themselves to a standing position.

The mattress support's level should be lowered as your baby grows. It should always be set to a level where they cannot climb out. By the time you child is able to pull to a standing position, the support should be at its lowest setting.

Once your child begins to climb or reaches 35" in height, we recommend that you cease using the crib or convert it to a toddler bed.

What are the warning labels on my crib?

The labels contain important safety information and are required by law. The CPSC (Consumer Product Safety Commission) has very specific laws regarding label size and placement, as well as the adhesive used to attach them. The warning labels cover numerous hazards, such as SIDs, falling, and strangulation.

Our cribs also have tracking labels, which show MDB as the manufacturer and important information such as the product’s serial/PO number.

While we understand that the labels may be unappealing, we do not recommend you remove them. They contain vital safety information, and their removal will void the crib’s warranty. Additionally, their removal may damage the product’s finish.

How do I order replacement parts?

You can order replacement parts for your products by filling out our replacement parts form. If applicable, we will then confirm any additional details with you or send a payment request to complete your order.